Care Pack Pharmacy

Name: CarePack Pharmacy
Address: 89A Blurton Road, Stoke-on-Trent, Staffordshire, ST3 2BT, GB
Telephone: 01782 449844

Ready to choose a pharmacy team that cares?

Switch to Care Pack Pharmacy for friendly repeat prescription support, free prescription delivery where available and medication trays where suitable.

Our team will review your request and contact you if we need anything else.

Speak to our pharmacy team

89A Blurton Road
Stoke-on-Trent
Staffordshire
ST3 2BS

About Care Pack Pharmacy

Care Pack Pharmacy is a UK distance-selling pharmacy supporting patients, carers, families and care homes with organised prescription services and friendly medication support.

Managing medicines is not always simple. Prescriptions, ordering, deliveries, changes and communication can all become stressful when life is busy.

That is why our team focuses on clear processes, friendly support and practical pharmacy help that is easy to understand.

Our aim is to make the process simpler, clearer and more reassuring, while keeping patient safety, professional pharmacy judgement and good communication at the centre of what we do.

We can support with NHS repeat prescriptions, free prescription delivery where available, medication trays where suitable, original-pack supply where safer and practical help from our pharmacy team.

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How our distance selling pharmacy works

Care Pack Pharmacy operates as a distance-selling pharmacy. This means we support patients, carers, families and care homes remotely with prescription services, medication support and delivery arrangements, rather than routine walk-in counter services.

You can contact our team by phone or online, nominate Care Pack Pharmacy for your prescriptions and receive support with repeat medicines once you are set up.

If we need more information before progressing your request, our team will contact you.

Join us at Care Pack Pharmacy

What makes Care Pack Pharmacy different?

Organised repeat prescription support

We help patients, carers and families manage routine repeat medicines more clearly and consistently.

Medication trays, where suitable

Some patients may benefit from medication trays to support clearer day-to-day medicine routines. We assess suitability carefully and may recommend original-pack supply where this is safer or more appropriate.

Free prescription delivery where available

We can arrange free prescription delivery to help make receiving routine medicines more convenient.

Support for carers and families

We understand that relatives and carers often help manage medicines. Our team aims to make communication clear, calm and reassuring.

Medicine sourcing support where possible

When medicines are harder to source, we use available supplier routes where possible and keep patients informed if supply issues arise.

Care-home medication support

We can support care homes with organised repeat-cycle planning, medication trays where appropriate, original-pack supply where safer, delivery planning and clear day-to-day communication.

Helping patients, carers and care homes feel more supported

Care Pack Pharmacy is operated by a registered pharmacy team with patient safety, clear processes and friendly communication at the centre of our service.

Whether we are supporting a patient directly, helping a family member or working with a care home team, our aim is to make medication support feel more organised, safer and easier to manage.

GPhC premises registration number:
9013038

Superintendent Pharmacist:
Taimoor Altaf

Switch to Care Pack Pharmacy

Contact our pharmacy team

Need help with switching pharmacy, repeat prescription support, medication trays where suitable, delivery arrangements or care-home services?

Call our team or send us a message using the form below. We’ll review your enquiry and get back to you where needed.

01782 449844

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Complaints, Feedback & Concerns

At Care Pack Pharmacy, we want everyone who uses our service to feel listened to and treated with care and respect.

We welcome feedback and take any concerns or complaints seriously. Feedback helps us put things right where needed and continually improve the service we provide.

If you would like to make a complaint, raise a concern or give us feedback, please contact us:

Email:

info@carepackpharmacy.co.uk

Telephone:

01782 449844

Post:

Care Pack Pharmacy,

89A Blurton Road,

Stoke-on-Trent,

Staffordshire,

ST3 2BS

For formal NHS complaints, we will acknowledge your complaint within 3 working days. We will explain how your complaint will be handled and agree or confirm an appropriate timescale for our response. We will investigate your concerns fairly and appropriately, keep you informed where necessary and provide you with a written response explaining the outcome and any action taken or proposed.

If you are raising a complaint on behalf of another person, we may need their consent before we can discuss confidential information about their care.

If you remain dissatisfied after receiving our final response to an NHS complaint, you can ask the Parliamentary and Health Service Ombudsman to consider your complaint. You may also choose to make an NHS complaint to the relevant Integrated Care Board (ICB) instead of complaining directly to us.

A copy of our full complaints procedure is available on request.

Frequently Asked Questions

How do I switch my prescriptions to Care Pack Pharmacy?

The quickest way is to call our pharmacy team. You can also submit a nomination request through our website. If you are unsure what to do, contact us and we can guide you through the next steps.

Will switching to Care Pack Pharmacy be difficult?

We aim to make switching as clear and straightforward as possible. Once you contact us or submit a nomination request, we can explain what needs to happen and help make the process easier to follow.

Can you help with repeat prescriptions?

Yes. We support patients with repeat prescription arrangements and day-to-day prescription queries. Once Care Pack Pharmacy is your nominated pharmacy, we can help make the process clearer and easier to manage.

Do you offer prescription delivery?

Yes. We support patients with dependable Free prescription delivery arrangements. Delivery options may depend on your location, medicines, urgency and service needs, so please contact us if you would like to discuss this.

Can you help if I look after a relative’s medicines?

Yes. We regularly support carers and family members who help manage medicines for someone else. Where appropriate consent or authority is in place, we can talk you through how we may be able to help.

Do all medicines go into medication trays?

No. Not all medicines are suitable for medication trays. Suitability depends on the medicine, packaging, stability, formulation and other clinical considerations. We assess this carefully so medicines are supplied in the safest and most appropriate way.

Do you supply medicines in original packs if needed?

Yes. Where medicines are not suitable for trays, they will be supplied in original packs where appropriate. Our aim is to provide medication support in the safest and most suitable format for the patient.

Are you only for care homes?

No. Care Pack Pharmacy supports care homes, but we also support individual patients, carers and families with organised prescription services, medication support and dependable day-to-day pharmacy help.

Can you support both NHS and private patients?

Yes. We support both NHS and private patients. If you are unsure whether your prescription or enquiry is something we can help with, please contact us and our team will advise you.

What makes Care Pack Pharmacy different?

Care Pack Pharmacy focuses on organised, practical pharmacy support. We aim to make medicines easier to manage through clear communication, dependable support, repeat prescription help, medication trays where appropriate, and support for carers and families.

How do we move our care home or prescriptions to your pharmacy?

Please contact us to discuss your care home or prescription support needs. We can talk through your current arrangements, explain the next steps and advise whether Care Pack Pharmacy is the right fit.

Care Pack Pharmacy is based in Stoke-on-Trent and operates as a distance-selling pharmacy.

We are not open to the public for walk-in services, we deliver to your door so no waiting in queues!

89A Blurton Road

Stoke-on-Trent

Staffordshire

ST3 2BS